Answers to FAQ by Winston Salem Tenants
When is my rent due?
Rent is always due on the 1st of the month, with a grace period until the 5th. Payments made after midnight on the 5th will incur a late fee starting on the 6th. To avoid late charges, we recommend setting up reminders or scheduling payments through your online resident portal.
What payment methods do you accept?
We accept rent payments through Buildium, using credit cards, debit cards, or bank account transfers. For your security, we do not accept personal checks or cash. Paying online is quick, secure, and convenient!
How do I request maintenance?
Submitting a maintenance request is simple! Just log in to your online resident portal and complete the request form. This ensures your request is documented and promptly handled by our team.
What happens when my lease ends?
You’ll need to provide 30 to 60 days’ notice if you plan to vacate. Don’t worry—our office will contact you 61 to 90 days before your lease expires with renewal options if applicable. We’ll work with you to ensure a smooth transition, whether you’re staying or moving out.
